To allow RefWorks to more fully leverage the security, scalability, and support of the Ex Libris Cloud infrastructure, the RefWorks team are moving the RefWorks data centre to a new server. The required work began in December and will be completed in February.
Therefore an additional downtime will take place on February 9, 2020 GMT. We are expecting a down time of up to 12 hours for both legacy RefWorks and (new) RefWorks. This has been communicated to all users through the in-app announcement feature and will be repeated the week of February 3, 2020.
Down Time for: Legacy RefWorks and (new) RefWorks; RefWorks Citation Manager and Write-n-Cite will be unavailable as well.
When: Starting 3.00 am Sunday, February 9, 2020 GMT, and for up to 12 hours.
Support: If you have any questions, please contact support: https://supportcase.exlibrisgroup.com/s/refworks