RefWorks downtime Sunday 10th May 3.00 am

To allow RefWorks to more fully leverage the security, scalability, and support of the Ex Libris Cloud infrastructure, the team are continuing to move the RefWorks data center to a new server. The required work began in December and will be completed in May.

An additional downtime will take place on May 10, 2020. RefWorks is expecting a down time of up to 12 hours for both legacy RefWorks and (new) RefWorks. This is being communicated to all users through the in-app announcement feature.

Important notification:

Down Time for: Legacy RefWorks and (new) RefWorks; RefWorks Citation Manager and Write-n-Cite will be unavailable as well.

When: Starting 3.00 am Sunday, May 10, 2020 GMT, and for up to 12 hours.

See what time this maintenance window will occur in your region

Support: If you have any questions, please contact support: https://supportcase.exlibrisgroup.com/s/refworks

 

RefWorks downtime Sunday 9th February 3.00 am

To allow RefWorks to more fully leverage the security, scalability, and support of the Ex Libris Cloud infrastructure, the RefWorks team are moving the RefWorks data centre to a new server. The required work began in December and will be completed in February.

Therefore an additional downtime will take place on February 9, 2020 GMT. We are expecting a down time of up to 12 hours for both legacy RefWorks and (new) RefWorks. This has been communicated to all users through the in-app announcement feature and will be repeated the week of February 3, 2020.

Important notification:

Down Time for: Legacy RefWorks and (new) RefWorks; RefWorks Citation Manager and Write-n-Cite will be unavailable as well.

When: Starting 3.00 am Sunday, February 9, 2020 GMT, and for up to 12 hours.

See what time this maintenance window will occur in your region.

Support: If you have any questions, please contact support: https://supportcase.exlibrisgroup.com/s/refworks